Your easy guide to picking the perfect features for your small business phone system.
Call Routing and Auto-Attendant
An auto-attendant is the feature on your phone system that can answer calls and direct callers to the correct person or department. It can also make your 2 man business look like a bigger business, and save the time of callers waiting for someone to answer the phone.
Voicemail-to-Email Transcription
Rather than having to play back your messages by calling a telephone number and accessing your mailbox by entering your PIN number, messages can be transcribed into text and automatically sent to your email inbox. You can then quickly scan through them to see who called and respond as necessary.
Hunt Groups and Ring-All Settings
Hunt Groups and Ring-All Settings allow multiple phones to be set to ring at the same time for a call. This is a great feature for small teams where a call won’t get dropped if someone steps out of the room.
Call Recording
Record calls for staff training as well as to comply with industry regulations. Make sure your telephone system provider is storing your recordings safely and for a long enough time for them to be of any use.
Softphone and Mobile App Support
A softphone is a program that runs on a user’s laptop or mobile allowing them to make and receive calls using their business number. For Phone Systems for Businesses, visit https://www.majestecltd.co.uk.
Getting the basics right is key to your telephone system becoming an asset.
